DLC Resources & Training Links

Workforce Rookie: Recorded Video Link

Training Content Links

How Do I: Recorded Video Links

Avoiding Soft Exits
Secure Measurable Skill Gains
Retain Talent?
Spend My Time Wisely When I'm NOT with a Customer
Effectively Sell Our Products and Services
Youth Outreach and Spending
Delivering Difficult Messages & Communicating Expectations
Running Dynamic Staff Meetings
Understand Suitability vs Eligibility
Effectively Utilize 5-Minute Cooldown
Tell a Customer "No"
Defining the New Normal
Hiring the Right People
Enrolling Customers in DWI Courses
Celebrating Customer & Staff Success
Online Eligibility
Work Based Learning
Improving Youth Participation
Managing Virtual Teams
Working From Home
Concierge Customer Service
Engaging Partner Meetings
Time Management
OJT Participation
Contributing to Company Culture

Case Management Bootcamp: Recorded Video Links

Working with the Homeless Population
Working With Veterans
Working with the Justice Involved Population
Managing Mental Health Crisis

Dynamic Headlines Video Links

January 2023
February 2023

Culture Conversations Video Links

January 2023
February 2023


Let us know how we’re doing or how we can assist you.

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